Recommendations
787
| ID | Report Number | Report Title | Type | |
|---|---|---|---|---|
| 11-00733-95 | Audit of VA’s Internal Controls Over the Use of Disability Benefits Questionnaires | Audit | ||
1 We recommend the Under Secretary for Benefits develop internal controls within the disability benefits questionnaire process that will reduce the risk of fraud, such as notifying veterans and physicians that submitted information is subject to verification.
2 We recommend the Under Secretary for Benefits develop front-end controls for the disability benefits questionnaire process to verify the identity and credentials of private physicians who submit completed disability benefits questionnaires, including those entered into the Fast Track Claims Processing System.
3 We recommend the Under Secretary for Benefits develop a plan to measure compliance with the guidance contained in Fast Letter 11-36 pertaining to tracking claims where a disability benefits questionnaire was received as medical evidence.
4 We recommend the Under Secretary for Benefits develop controls to electronically capture information contained on completed disability benefits questionnaires.
5 We recommend the Under Secretary for Benefits update the policy manual with information on the disability benefits questionnaire process, to include procedures for verifying information on completed disability benefits questionnaires and tracking and monitoring completed disability benefits questionnaires.
6 We recommend the Under Secretary for Benefits take steps to improve quality assurance reviews by focusing reviews on disability benefits questionnaires that pose an increased risk of fraud.
7 We recommend the Under Secretary for Benefits establish control mechanisms to ensure that potential cases of fraud identified during the quality assurance review process are immediately forwarded to the Office of Inspector General.
8 We recommend the Under Secretary for Health identify key components of disability benefits questionnaires that should be reviewed as part of the Disability Examination Management Office’s quality assurance review process.
9 We recommend the Under Secretary for Health modify the process used to select claims reviewed by the Disability Examination Management Office’s quality assurance staff.
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| 11-01295-232 | Combined Assessment Program Review of the Birmingham VA Medical Center, Birmingham, Alabama | Comprehensive Healthcare Inspection Program | ||
| 09-03850-99 | Audit of the Veterans Service Network | Audit | ||
1 We recommend the Assistant Secretary, Office of Information and Technology, update the Integrated Master Schedule to reflect project interdependencies and incorporate work breakdown structures of VA’s other Information Technology initiatives that will rely on Veterans Service Network resources.
2 We recommend the Assistant Secretary, Office of Information and Technology, update the capital planning, budgeting, and program management documents to clearly communicate the current disposition and future plans for the Benefits Delivery Network legacy system.
4 We recommend the Assistant Secretary, Office of Information and Technology, address longstanding accounting functionality defects to ensure that benefit payments are accurately recorded within the Veterans Service Network.
5 We recommend the Assistant Secretary, Office of Information and Technology, prioritize resources to put the Veterans Service Network on track toward meeting the established completion schedule and program goals within anticipated cost parameters.
6 We recommend the Assistant Secretary, Office of Information and Technology, implement controls to stabilize the functionality requirements process and enforce software “code freeze” during the Veterans Service Network software development process.
7 We recommend the Under Secretary for Benefits implement controls to stabilize the functionality requirements process and enforce software “code freeze” during the Veterans Service Network software development process.
8 We recommend the Assistant Secretary, Office of Information and Technology, implement full testing of all supplemental software releases and emergency software changes to identify and remediate functionality defects before Veterans Service Network applications are installed for production.
9 We recommend the Assistant Secretary, Office of Information and Technology, implement controls to ensure that software transmittal processes provide accurate and up-to-date system documentation and software installation packages for pre-production testing.
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| 08-02679-134 | Audit of VA's Management of Information Technology Capital Investments | Audit | ||
| 06-02238-163 | Review of Issues Related to the Loss of VA Information Involving the Identity of Millions of Veterans | Administrative Investigation | ||
| 04-00018-155 | Audit of the Veterans Health Administration's Acquisition of Medical Transcription Services | Audit | ||
1 The OIG recommends the CO seek a reduction of $10,842,681.30 to the proposed contract amounts by negotiating the recommended amounts identified in table 1.
Closure Date:
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| 03-00391-138 | Healthcare Inspection, Veterans Health Administration's Community Residential Care Program | Hotline Healthcare Inspection | ||
18 We recommended the Assistant Secretary for Information and Technology review system boundaries, recovery priorities, system components, and system interdependencies and implement appropriate mechanisms to ensure that established system recovery objectives can be measured and met. (This is a modified repeat recommendation from prior years.)
Closure Date:
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11259